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Guide to Division of IT support services for fall 2021

As the new semester begins, our goal in the Division of Information Technology is to offer the highest level of service possible to support the technology needs of Virginia Tech students, staff, and faculty, while maintaining a safe and healthy environment for all.

Please take note of our options for IT support services, both on campus and online.

4Help: Computer and IT support

4Help continues to provide support online at 4help.vt.edu and over the phone at 540-231-4357. In-person computer support is also available by appointment. 4Help is your one-stop shop for help with accounts, software support, information on the status of IT services, and more, so if you have an IT question, start with 4Help. 

Software Service Center: Software bundles and departmental software

The Software Service Center, located at 3240 Torgersen Hall, is open Monday through Friday from 8 a.m. to 5 p.m. While students, faculty, and staff are highly encouraged to request help by phone or online, the Software Service Center is open for walk-up sales and assistance. 

Undergraduate required software bundle

Incoming undergraduate students can find information on their required Undergraduate Software Bundle at software.vt.edu/incoming.

Major-specific software purchases

Students DO NOT need to place orders for major-specific software. Any required major-specific software will be billed automatically to each student’s account prior to August 23rd. The Software Service Center will send an email confirmation when billing is complete, along with instructions for how to access the software. 

Other student software purchases

Students who need to purchase software that is not included in major-specific software packages can place orders in person at 3240 Torgersen Hall or online by going to software.vt.edu/studentorder#online-order.

Departmental software

Orders for departmental software should be made through HokieMart; see instructions here. If you need help with or have questions about departmental software, please submit a request using this form. In-person assistance is also available (starting on  August 16, 2021).

For more information, please visit the Software Service Center home page

TLOS: Technology-enhanced Learning and Online Strategies 

Professional Development Network 

Professional Development Network (PDN) fall workshops will be held both online and in person, including the following topics: inclusive pedagogy, outreach and engagement,  assessment, teaching and learning, and research. TLOS in-person workshops will be hosted in one of four classrooms. Check your workshop enrollment confirmation for the classroom location and attendance options.

Instructional Design and Course Design Consultations

TLOS continues to offer consultations for instructional design, web-based course design, and learning technologies implementation by appointment. More information about consultation services and consultation request forms are available here

Accessible Technologies

Accessible Technologies services in Torgersen Hall are available by appointment. Contact assist@vt.edu to request an appointment or for more information. For students, the Assistive Technologies Services Lab in Newman Library is open this fall. Email atservices@vt.edu to arrange a consultation.

Connected Classrooms 

Connected Classrooms will be available for those that have reserved them for the fall semester. Those using Connected Classrooms must practice physical distancing and wear protective face coverings as outlined by the university’s public health measures. Users will be able to request virtual assistance by using the call button on the classroom podium.

Telecommunications Services

Network Infrastructure & Services (NI&S) Customer Service provides support via email at cssnis@vt.edu and over the phone at 540-231-2800 during the fall 2021 semester. Orders for phone services such as unified communications, unified messaging, call forwarding, and voicemail notification can be submitted through a 4Help request. Templates for requesting these specific services are available on the NI&S homepage. Find more services provided by NI&S on the NI&S Services page

WiFi availability on campus

NI&S has been expanding the reach of the Eduroam wireless network throughout the Blacksburg campus, including an expansion of outdoor WiFi options. All Virginia Tech buildings have WiFi, and students are also encouraged to take advantage of outdoor wireless where possible. A current map of outdoor WiFi hotspots can be found here.

We encourage everyone at Virginia Tech to avail themselves of online options to do as much of their university business as possible. To help, take a few moments to familiarize yourself with OneCampus (which aggregates online university resources) and the IT Service Catalog, which provides a full list of services available from the Division of IT. For the latest information about Virginia Tech’s plan for the fall 2021 semester, go to vt.edu.ready.

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