Dear Virginia Tech Fans,

While Friday night was a wonderful moment for Virginia Tech on a national stage, it also exposed a variety of challenges that need immediate attention to be rectified. On a broad scale, these issues include, but are not limited to, student and fan conduct, student seating, concession stands, lines at the gates, as well as other items.

All of the Virginia Tech community and administration are aware of the negative experience these issues may have caused. Please allow us to apologize. We take it seriously that our responsibility is to provide a first-class experience that exists nowhere other than Blacksburg.

Our entire staff continues to work through all available solutions with all parties involved and will update all stakeholders later this week with plans to improve the game day experience. We will work to make you proud.

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